How ordering works
There is no cart on this site. Message us on WhatsApp or email with the SKU from the listing. We confirm the strand is in stock, add shipping to your address, and send an invoice you can pay online. Your order is packed once payment clears.
Processing time
Strands in stock are packed within one to two business days. Reserved strands for show pickup are packed for the booth instead. If a strand needs restringing or a size is being matched, we tell you the timing before you pay.
Shipping charges
- US orders over $100 ship free.
- US orders under $100 ship at cost with USPS Ground Advantage, confirmed before you pay.
- Insured or faster services are available on request.
- International shipping is quoted per destination by weight and value.
Where we ship
We ship within the United States and worldwide. Availability depends on the destination and on the carrier. Customers ordering from abroad are responsible for confirming that gemstone imports are permitted in their country.
Carriers and tracking
We use USPS for most domestic orders and established couriers for international and high-value shipments. Tracking is shared as soon as the label is created so you can follow the parcel.
Delivery times
Delivery estimates depend on the destination, the carrier, customs clearance and factors outside our control. Dates are estimates, not guarantees.
Customs, duties and taxes
International shipments may be inspected and charged duties, taxes or import fees by the destination country. Those charges are the customer's responsibility, and we are not responsible for delays caused by customs.
Address accuracy
Please check your shipping address before paying. We cannot be responsible for delays, losses or extra charges caused by an incorrect or incomplete address.
Damaged or lost shipments
Every strand is packed securely. If a parcel arrives damaged or goes missing in transit, tell us promptly with photographs where possible and we will work with the carrier to resolve it.
Show pickup
Strands can be reserved for pickup at any show we exhibit at. Reserved strands are held at the booth for the first day of the show; bring the confirmation on your phone.