What we collect
Information you give us voluntarily, such as your name, email address, phone number, company name and the contents of messages you send by WhatsApp, email or the assistant. We also collect standard technical information such as browser type, device, IP address and the pages visited, to keep the site working well.
Photos you send to the assistant
If you attach a photo to a question, it is resized in your browser and sent to our AI provider to answer that question. It is not stored on our servers and is not used to train models.
How we use it
- To answer inquiries and process orders and quotes.
- To ship strands and follow up on deliveries.
- To improve the site and the products we stock.
- To send show reminders or news only if you have asked for them.
- To keep the site secure and prevent misuse.
Security
We use appropriate technical and organizational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot promise absolute security.
Links to other sites
This site links to InterGem, Google Maps, WhatsApp and social networks. Their privacy practices are their own; please review them before sharing information there.
Children
We do not knowingly collect information from anyone under 18. If you believe a child has sent us personal information, contact us and we will remove it.
Your rights
You can ask to see, correct or delete the personal information we hold about you, and you can opt out of any messages from us at any time. Contact us by WhatsApp or email.
Updates
We may update this policy as our practices or the law change. The date at the top shows the latest revision.